Effective Date: July 14, 2026
At Raven Cycle Works, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when interacting with our website, social media, in person, over the phone, or through text messaging (SMS).
Information We Collect
We may collect information including:
- Name
- Address
- Email address
- Mobile and telephone numbers
- Vehicle and motorcycle information
- Purchase and service history
- Payment information (processed securely through third-party payment processors)
- Website usage information through cookies and analytics
- Any information you voluntarily provide through forms, emails, phone calls, or text messages
How We Use Your Information
We use your information to:
- Process purchases and service requests
- Schedule appointments
- Respond to inquiries
- Send estimates, invoices, receipts, and order updates
- Provide customer support
- Notify you regarding products or services you have requested
- Send promotional offers, event information, and special announcements (only where permitted or with your consent)
- Improve our products, services, and customer experience
- Comply with legal obligations
SMS/Text Messaging
If you choose to receive text messages from Raven Cycle Works, you consent to receive SMS messages regarding:
- Appointment confirmations
- Service updates
- Order notifications
- Delivery information
- Customer support
- Promotional offers (only if you have opted in)
Consent to receive text messages is not required as a condition of purchasing any product or service.
Message frequency varies depending on your interactions with us.
Message and data rates may apply according to your wireless carrier.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Your information may only be shared with trusted service providers who assist us in operating our business, including:
- Payment processors
- Shipping providers
- Website hosting providers
- Customer communication platforms
- Marketing service providers
These companies are contractually obligated to safeguard your information.
Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Cookies
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
You may disable cookies through your browser settings, although certain website features may not function properly.
Your Rights
You may request to:
- Review your personal information
- Correct inaccurate information
- Update your contact information
- Request deletion of your information where permitted by law
- Withdraw marketing consent
Requests may be submitted using the contact information below.
Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect information from children.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Changes become effective upon posting to our website.
Contact Us
Raven Cycle Works, LLC
Email: sales@ravencycleworks.com
Phone: (Your Business Phone Number)
Website: www.ravencycleworks.com